Store Manager

Store Manager

Location: Tottenham Court Road
Salary: £29,500–£32,000 plus bonus
Hours: 40 hours per week

Overview of Position
Are you a hands-on retail leader with strong technical skills, a passion for technology, and a drive to deliver results? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy repair store. In this role, you will balance leadership, commercial performance, and hands-on technical work. This role reports to the Field Support Manager.

What makes us different?                                                                                        

Since launching in 2013, iSmash has grown to 37 locations across the UK, We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide.

Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash

What will be my duties and responsibilities in this job?

• Lead, motivate, and develop a high-performing team through coaching and regular feedback
• Create a positive and supportive environment where colleagues feel valued and engaged
• Deliver exceptional customer experiences through professional and solution-focused service
• Take full ownership of store performance, including sales, KPIs, and profitability
• Ensure smooth day-to-day operations, maintaining high standards of execution and safety
• Take a hands-on role in completing high-quality repairs on smartphones and tablets
• Oversee repair workflow, ensuring quality, efficiency, and turnaround times
• Manage stock, including repair components and accessories
• Handle escalated customer issues and ensure positive outcomes
• Build local partnerships to drive footfall and grow brand awareness

What are the requirements needed for this position?

• Ability to lead, engage, and develop a team while leading from the front
• Confidence balancing hands-on technical work with management
• Strong problem-solving skills and attention to detail
• Commercial awareness and focus on delivering results
• Organised and able to manage multiple priorities including repairs and customers
• Clear and confident communication skills with a customer-first approach

What other skills/experience would be helpful to have?

• Broader experience across device repairs
• Experience in Assistant Manager or Store Manager roles 
• Knowledge of the telecoms or mobile technology sector
• Experience managing stock, KPIs, or promotional activity
• Interest in technology and problem solving
• Experience supporting or mentoring others in technical skills

Ready to make a difference? Join iSmash and help create a world without tech stress.