Student Experience Officer (12 months fixed term)

The University of Plymouth international College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth.  

Hours: Full Time 37.5 per week

Fixed-Term for 12 months

UPIC is an associate college of the University of Plymouth managed by Navitas, an international education provider.  The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or post graduate study at the University of Plymouth.  The college has a strong and well-established student experience team achieving some of the highest outcomes for student satisfaction, academic outcomes and student support in the Navitas Europe network.

The Student Experience Officer supports the college’s operational delivery including student services & finances, academic provision and compliance with visa expectations.  

You may have worked in a school, college or university environment in a student facing role.  You will have an understanding of student needs, ideally (but not exclusively) with international students. You will enjoy contributing to an exceptional student experience in a welcoming and dynamic team.

Student Experience Officer Duties:

• Administration of teaching staff and involvement in the enrolment, induction, finance and orientation of new students
• Work in support of the delivery of an outstanding student experience which meets the learning, wellbeing, welfare and safeguarding requirements of our undergraduate and postgraduate students.  
• Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience.  
• Involved in supporting new and existing projects and processes directly related to the student experience.
• Preparation of administration of student related paperwork such as examination board administration, results release, timetabling and examination/invigilation planning
• Under the direction of the Student Experience Manager review, conduct and improve business processes through analysis of data and will maintain a continued focus on supporting outputs, successful operational and project delivery 
• The Student Experience Officer will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College 

Student Experience Officer Requirements:

• Excellent verbal and written English language communication skills 
• Excellent attention to detail 
• Excellent interpersonal skills and cultural sensitivity with a local and international stakeholder groups 
• Confident digital literacy skills  
• Experience in a customer service or student focused environment 
• Tertiary qualifications, or possess related sector qualifications/training 
• Proven ability as a ‘team player’ 
• Proven ability to organise own workload and to cope with a variety of demands 
• Flexible attitude to work including a willingness to work occasional weekends and evenings in support of student and administrative activities 
• Commitment to self-improvement 

Desirable:

• Experience of working in a multi-cultural and/or international environment
• Experience related to UKVI sponsorship requirements 
• Experience in an education setting
• Experience in international education 
• Experience of working informed by safeguarding policies and procedures
• First Aid qualification 
• Knowledge of use of spreadsheets, data analysis and file management 

About the Company:

Navitas is one of the world’s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented and motivated people.

Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. 

UPIC is a safeguarding employer, and the successful applicant will be required to undergo an enhanced DBS check

Applications close on Monday 17th August at 5pm

Interviews have been provisionally scheduled for Wednesday 26th August 

If you think that you are suitable for this Student Experience Officer role, please apply now!