Support Administrator / Floating Support Coordinator

• Support Administrator / Floating Support Coordinator
• Housing Support Services
• Birmingham
• Temporary Contract (Initially two months)
• Excellent Pay Rate
• Sociable Working Hours

Are you passionate about supporting vulnerable people and making a difference within your local community?

Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services?

Client Snapshot:

I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands.

Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required.

This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments.

Vacancy Brief:

• Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence.
• This vacancy is for 30 hours per week.
• Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella.
• Working Pattern: Predominantly Monday to Friday, 9:00am – 5:00pm, with occasional late shifts of 1:00pm – 9:00pm as required.
• This vacancy is based in Bordesley Green, Birmingham.
• The initial contract will be for approximately two months, although there is potential for this to be extended.
• Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment.
• The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce.

Responsibilities:

• As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services.
• You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently.
• Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities.
• You will maintain accurate records, case notes and client information using internal systems and databases.
• You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties.
• An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand.
• You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability.
• Where required, you may hold a small floating support caseload and provide practical support to service users within the community.
• You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate.
• You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures.

Role Experience:

• Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services.
• Experience managing referrals, service administration, case management systems and client records.
• Experience liaising with external agencies, local authorities, housing providers and support services.
• Strong organisational, communication and administrative skills.
• Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous.

Support Administrator – Service Administrator – Floating Support Worker – Floating Support Coordinator – Housing Support Worker – Supported Housing Officer – Supported Housing Worker – Tenancy Support Officer – Homelessness Support Worker – Housing Support Officer – Housing Administrator – Referrals Coordinator – Support Coordinator – Homelessness Prevention – Supported Accommodation – Housing Services – Social Housing – Charities – Third Sector – Birmingham – West Midlands.