Support Engineer in Cambridge
Posted by Pure Resourcing Solutions Limited
£27,000 – £29,000 a year
Cambridge · Permanent
£27,000 - £29,000
Location: Near Great Abington (own vehicle essential)
Hybrid Working (3 days on site, 2 days WFH)
I'm delighted to be the exclusive recruitment partner for an innovative, technology-led organisation as they look to recruit a Support Engineer. This is a newly created role, supporting customers and internal users with first-line technical support, whilst assisting with the ongoing maintenance, testing and enhancement of key digital platforms.
Key Responsibilities
- Provide first-line technical support to customers and internal users.
- Investigate, document and escalate technical issues where required.
- Assist with the maintenance and administration of company websites and online platforms.
- Support testing activities for new products, features and system enhancements.
- Work closely with product, content and commercial teams to deliver effective technical solutions.
- Contribute to ongoing platform improvements and digital initiatives.
- Participate in team planning sessions and take ownership of assigned tasks.
- Produce and maintain clear technical documentation and support materials.
- Engage in continuous learning and professional development.
Experience Required
- Strong IT literacy with good knowledge of computer systems and Microsoft Office applications.
- Excellent problem-solving skills and a methodical approach to troubleshooting.
- Strong organisational skills and attention to detail.
- Customer-focused with the ability to communicate effectively with both technical and non-technical users.
- Proactive and self-motivated, with a willingness to take ownership of tasks and see them through to resolution.
- An interest in technology and emerging trends, including AI and digital innovation.
- Experience within a helpdesk, service desk or technical support environment would be beneficial.
- Any exposure to website administration, web technologies, ticketing systems or collaboration tools would be advantageous.
Apply Now!
Apply Now →
Application opens at the source listing. Free for jobseekers.