Support Engineer

Support Engineer – Permanent Role

Location: Lincoln
Salary: £26,650 per annum
Working Hours: Monday to Friday, 8:00am – 4:30pm (37.5 hours per week, including 1-hour unpaid lunch break)
Hybrid Working Available

Join a Growing and Forward-Thinking Technology Business

My client is a Lincoln-based organisation operating within an exciting and high-growth market. Due to continued expansion, they are looking to appoint a Support Engineer to join their team on a permanent basis.

This is a newly created role within the business, offering an excellent opportunity for someone who is passionate about IT support and looking to build a long-term career within a successful and employee-owned organisation.

You will play a key role in delivering first-class technical support to customers, assisting with cloud-based products, hardware installations, internal IT projects, and supporting the wider team as the business continues to grow.

Key Responsibilities

• Provide 1st and 2nd line technical support across a range of cloud-based products
• Support customers remotely and assist with hardware installations on-site
• Troubleshoot issues across desktops, laptops, servers, and mobile devices
• Escalate complex issues to 3rd line support teams and developers
• Assist with testing, documentation, and system improvements
• Provide internal IT support to colleagues
• Support and manage internal and external IT projects
• Deliver excellent customer service and maintain strong client relationships

About You

We are looking for someone with a genuine interest in technology and a passion for problem-solving. This role would suit:

• A graduate, college leaver, or school leaver looking to start a career in IT support
• An experienced Helpdesk or Support Engineer looking for their next career opportunity
• Someone keen to develop their technical skills within a growing organisation

You will ideally have experience or knowledge of:

• Microsoft Office 365
• Windows 10/11 environments
• Windows Server 2016–2022
• Supporting servers, laptops, and mobile devices
• Setting up desktops and laptops
• Troubleshooting and resolving IT issues
• Providing excellent written and verbal communication

Benefits

• £26,650 salary
• Permanent position
• Hybrid working
• 25 days holiday plus Bank Holidays
• Office parking available
• Birthday off
• Expenses covered for eye tests and contribution towards glasses
• Opportunity to become a qualifying Employee Owner with potential profit-share benefits

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.