Support Worker - Complex Care

Job Title: Complex Care Support Worker (Spinal Injury Home Care)
Location-Clients home
Reports To-Care Coordinator / Clinical Lead

Job Purpose
To deliver high-quality, one-to-one care to an individual with complex needs in their own home, supporting their health, independence, and overall wellbeing.

Key Responsibilities
Clinical & Specialist Care
Provide care for an individual with a spinal cord injury in line with care plans
Support with catheter care (monitoring output, bag management, hygiene, reporting concerns)
Deliver bowel care programmes safely and respectfully
Assist with continence care
Monitor for autonomic dysreflexia and other complications
Carry out pressure area care and repositioning


Personal Care & Daily Support

Assist with washing, dressing, and personal care
Support with mobility and transfers using specialist equipment
Assist with meals, hydration, and light household tasks
Promote independence, choice, and dignity


Health, Safety & Communication

Follow care plans, risk assessments, and infection control procedures
Maintain accurate care records
Report any health or safeguarding concerns promptly
Communicate effectively with the client, family, and care team


Essential Requirements

Minimum 6-12 months complex care experience
Experience with:

Spinal cord injuries
Catheter care
Bowel care


Knowledge of pressure care and moving & handling
Compassionate, reliable, and professional


Desirable

Experience in one-to-one home care
Understanding of autonomic dysreflexia
NVQ/QCF Level 2 or 3 in Health & Social Care


Safeguarding
Enhanced DBS and references required. Commitment to safeguarding is essential.