Support Worker

Join us as a Support Worker and provide motivational support and guidance to our participants, both on an individual and group basis, from initial engagement and assessment through to exit from the programme.

You’ll work from one of our CFO Activity Hubs, aimed at providing tailored support to offenders following release from prison and to those serving community sentences. Alongside our established team, you’ll, lead and participate in hub activities and interventions, enabling our participants to change their lives and make a positive contribution to the local community.

We need your excellent planning and communication skills as you provide regular keywork and group sessions to a caseload of our participants. Following an initial assessment, you’ll create a plan tailored to individual needs. Whilst adhering to contractual targets and requirements, you’ll provide ongoing motivational support and review progress, adjusting the plan where necessary and reinforcing positive outcomes.

Our successful candidate will ideally have experience in probation/social care or experience working within the criminal justice sector. However, we appreciate that not everyone can tick every single box, so we’re looking for someone confident who is comfortable working with a diverse range of people from a variety of backgrounds and circumstances and can coach/mentor them.

This is a rewarding opportunity that will allow you to help our participants change their lives around!

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Plymouth
Hours: The core hours are Monday to Friday between 10 and 4, and some work may be required in the evening and/or Saturdays to total 37 hours per week. We operate a flexible working policy to reflect the flexible opening times of the Hubs and for the benefit of employees.
Contract: Permanent

Key Responsibilities

• Undertake Key Worker responsibilities for a participant caseload
• Lead and contribute to the delivery of a range of Activity Hub activities
• Contribute to the creation and provision of a welcoming and inclusive environment
• Develop positive stakeholder relationships, raising awareness of the hub and its contribution to the community
• Ensure all contractual targets are met

Skills & Experience

• Recent criminal justice operational knowledge/experience – desirable
• Experience managing a caseload of participants - desirable
• Coaching/mentoring skills
• Experience in a target-driven environment
• Excellent verbal, non-verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings
• Ability to motivate and sustain engagement of individuals