Supporter Engagement Manager - Grade 5

Supporter Engagement Manager Grade 5

• £35,500 to £39,587 per year
• Location: Barnet, Greater London
• Closing date: 4th July 2026

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, our client’s children’s hospice was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. The organisation is able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. They have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and they are looking for high quality employees to come and be a part of that success.

Their expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. They carefully adapt their support for every child and offer it wherever it is required - whether in their home, their community or at their state-of-the-art children’s hospice, in Barnet.

JOB DESCRIPTION

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in their Individual Giving programme through a mix of acquisition and retention campaigns.

Key internal relationships include the Head of Supporter Engagement and the Fundraising management team.

The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter engagement activities.

The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing the organisation’s Cash and Regular Giving Supporter base.

The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.

ABOUT YOU

You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.

You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.

The Public Fundraising team is part of the wider Income Generation and Communications team based in the hospice. They are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. They help each other whenever they can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families they support.

They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, they kindly advise you to submit your application as early as possible.

*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list.  You also agree to our Privacy Policy: (url removed)./privacy-policy.html which can be found on our website.