System Analyst
Certitude Support · Direct employer
Join the IT Team!
Job description
An exciting opportunity to join Certitude as a System Analyst as we continue to grow.
Salary: £30,000 per annum
Hours: 37.5 hours
Job Type: Permanent – Full-time
Department: IT
Location: Balham
Benefits
- A stimulating work environment full of opportunities to learn and develop
- 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care voucher
- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role
The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations.
Duties will include:
- Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS platforms, and cloud‑hosted applications
- Support Microsoft Intune for device compliance, configuration, security baselines, and application deployment
- Support security operations by monitoring, investigating, and reporting anomalies related to identities, devices, and access
- Act as First Contact Resolution and escalation for complex technical issues raised by colleagues or service desk engineers
- Ensure all incidents, service requests, and changes are accurately logged and managed via JIRA Service Management
About you
To be a System Analyst at Certitude, the following are essential:
- Practical experience with Microsoft Azure and Entra ID
- Ability to understand and support business processes through technology
- Ability to develop and curate support and guidance
- Excellent verbal and written communication skills, able to communicate with a wide range of people
To read more about the role and the full person specification, please select the apply button and locate the link on the left of the page, titled ‘Job Description and Person Specification’.
About the Organisation
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on our website and visit our Work for Us page. You can also learn about us through our Values and Behaviours.
Do you want to be a System Analyst at Certitude? Select the apply button, complete an application form, and someone from the Recruitment Team will be in touch! A job description and person specification are available when you apply. If you have any questions, please email our team.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
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