System Coordinator in East Parley, Dorset

Job Title: System Coordinator

Location: Bournemouth  

Contract: 6 Months (rolling contract)

Hours: 8.5-hour shifts between 07:00 – 18:00 (37.5 hours/week, 1-hour unpaid lunch)

 - Rolling shifts 

About the Role

Are you an organised multi-tasker with a passion for problem-solving and great customer service? Join our Service Operations Centre (SOC) as a System Coordinator  and play a key role in supporting the rapid growth of Electric Vehicle Infrastructure (EVCI)!

In this fast-paced position, you’ll act as the central hub for our EV clients and field service engineers—managing live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets.

Key Responsibilities

• Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritise workloads when urgent issues pop up.

• Incident Management: Track incidents through our fault systems to guarantee compliance with Service Level Agreements (SLAs).

• Communication & Support: Keep clients and internal teams updated, chasing engineers for status reports and maintaining complete visibility on ongoing faults.

• Documentation & Admin: Ensure system records, contract documents, and takeover certificates are accurate and up to date.

• Client Interface: Attend customer meetings as needed and handle escalations with confidence and composure.

What We’re Looking For

• Coordination Experience: Background in administration, dispatch, customer service, or operational coordination.

• Tech-Savvy: Strong standard PC skills (Microsoft Outlook, Word, and Excel).

• Pressure-Tested: Ability to stay calm, clear-headed, and organised in a high-volume, fast-moving environment.

• Great Communicator: Outstanding written and verbal skills with a talent for building quick rapport with colleagues and clients.

• Self-Motivated: Takes ownership of tasks from initial report to full resolution.

📍 Transport Requirement: Candidates must have reliable independent transport  to commute to Bournemouth Airport from October 2026 onwards.

Why Apply?

• Be part of a vital, future-focused green tech industry (Electric Vehicle Infrastructure).

• Enjoy a predictable shift schedule (no overnight shifts).

• Flexibility with Hybrid working available after initial training.

• Great collaborative team culture with supportive leadership.

• Types of previous experience desired, Customer Service, Telemarketing, 1st or 2nd Line Support, but not exclusive. 

Ready to Drive Your Career Forward?

If you're a proactive problem-solver looking to make an impact in the EV revolution, apply today with your updated CV!