Team Leader

Team Leader - Service & Repair

We are looking for an experienced Team Leader to manage the day-to-day operations of a busy electronics service and repair centre.

This role blends technical expertise with team leadership, ensuring high-quality diagnostics, repair, and refurbishment of electronic and electro-mechanical equipment.

Key Responsibilities

• Lead and develop a team of service technicians working on electronic and electro-mechanical systems
• Oversee diagnostics, inspection, repair, and refurbishment workflows to meet quality and turnaround targets
• Manage repair queues and prioritise workload to maximise efficiency
• Act as the technical escalation point for complex electronic fault-finding and repair issues
• Control refurbishment processes, including repair cost limits and final quality checks
• Approve service quotations and support customer enquiries with technical input
• Monitor stock levels of electronic components and coordinate with internal teams to ensure availability
• Track performance, report on KPIs, and drive continuous improvement across the service function

Skills & Experience

• Proven experience supervising or leading a technical team
• Experience of daily, weekly and monthly management of staff and contractors
• Experience of dealing with employee meetings, 1-2-1's, review meetings, authorising holiday, personnel issues etc
• Solid diagnostic and fault-finding skills on electronic equipment would be a plus,
• Strong organisational skills with the ability to prioritise workload effectively
• Confident communicator with a professional, customer-focused approach

Desirable

• Qualification in electronics, telecommunications, or a related discipline
• Experience in a production, manufacturing, assembly, service centre or maintenance environment would be beneficial.

Benefits:

• Holiday – starting from 25 days up to 30 days plus bank holidays
• Discretionary bonus - approx 10% of annual salary
• Income Protection
• Pension - up to 10% total contribution
• Life Assurance
• Travel Insurance (both business and leisure)
• AXA Healthcare
• Medicash Health plan