Team Manager – Tenant Engagement

Team Manager – Tenant Engagement

Dudley Council

£22.20- £23.92/HR PAYE

Temporary 6-9 month

Start ASAP

Shape the Future of Resident Engagement

Are you passionate about giving residents a genuine voice and influencing how housing services are delivered?

Dudley Council is looking for an experienced Team Manager – Tenant Engagement to lead the development of an innovative, resident-led engagement programme that puts customers at the heart of decision-making.

For team manager role

This is an exciting opportunity to play a pivotal role in ensuring tenants influence service delivery, policy development and strategic decisions, while helping the Council meet the highest standards of resident engagement and regulatory compliance.

If you're an experienced engagement professional with strong leadership skills and a passion for improving customer outcomes, we'd love to hear from you.

The Opportunity

Reporting to the Associate Director – Housing Management & Tenant Engagement, you'll lead the Resident Engagement Team and be responsible for developing and delivering Dudley's Resident Engagement Strategy.

Working closely with residents, elected members and colleagues across Housing & Assets, you'll ensure customer feedback directly shapes services, drives continuous improvement and helps deliver excellent outcomes for tenants.

This is a highly visible leadership role where you'll champion meaningful engagement across the organisation and ensure compliance 

Key Responsibilities

You'll be responsible for:

• Leading and developing the Resident Engagement Team
• Creating and delivering Dudley's Resident Engagement Strategy
• Managing resident consultation, co-design and scrutiny programmes
• Building strong relationships with tenants, resident groups and community stakeholders
• Ensuring the customer voice influences policy, service design and operational decisions
• Monitoring Tenant Satisfaction Measures (TSMs), engagement KPIs and performance
• Supporting service managers to embed resident engagement throughout Housing Services
• Managing budgets, performance and continuous improvement initiatives
• Ensuring compliance with all relevant regulatory and statutory requirements

About You

We're looking for someone who combines strategic thinking with a genuine passion for customer engagement.

You'll ideally have:

• Significant experience within resident engagement, tenant participation or customer engagement in social housing or another regulated environment
• Experience developing and delivering resident engagement strategies
• Strong knowledge of tenant scrutiny, consultation and co-design
• A thorough understanding of the Transparency, Influence & Accountability Standard
• Experience managing teams, budgets and service performance
• Excellent stakeholder management and communication skills
• The confidence to influence senior leaders and elected members
• A collaborative leadership style with the ability to inspire others
• CIH Level 5 qualification (or willingness to work towards)

Experience working with:

• Tenant Panels
• Tenant & Resident Associations (TRAs)
• Scrutiny Panels
• Customer Assurance Boards

This is an opportunity to make a genuine difference by ensuring residents have a meaningful influence over the services that matter most to them.

What's on Offer

• Salary of £42,839 – £46,142-  paid on hourly rate
• Opportunity to shape resident engagement across a large housing service
• Strategic leadership role with real influence
• Supportive and collaborative working environment
• Professional development opportunities, including CIH qualification support
• The chance to improve services that directly impact thousands of residents

Additional Information

This role is:

• Subject to a satisfactory DBS check
• Requires a full UK driving licence and business-use vehicle insurance

Apply Today

If you're an experienced housing engagement professional ready to lead meaningful change and help shape the future of resident engagement across Dudley Council, we'd love to hear from you.

Apply now and become part of a team committed to putting residents at the heart of everything it does. Please contact Richard Blackburn (phone number removed)