Team Support Advisor

Welsh Speaking Team Support Advisor

📍Llandudno Junction
💷 £15.10ph
📅 Temporary Contract - 3 Months Minimum
⏳ Likely Extension
🗣️ Welsh Language Essential

Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence? We're recruiting on behalf of a government body for a temporary Team Support Advisor to join a busy frontline support team.This is a varied role where you'll act as the first point of contact for members of the public and businesses, providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems.
What you'll be doing:

• Handling customer enquiries in both Welsh and English
• Providing first-line support for digital services, including password resets and account access issues
• Diagnosing customer needs and resolving enquiries at first point of contact where possible
• Escalating more complex issues to specialist teams
• Updating and maintaining accurate records using CRM systems
• Conducting research and providing information to customers and businesses
• Referring customers to relevant support services and external organisations where appropriate
• Building positive relationships with internal and external stakeholders
• Supporting a high-volume contact environment while maintaining excellent service standards

We're looking for:
✅ Fluent Welsh and English language skills (spoken and written)
✅ Previous customer service, contact centre or helpdesk experience
✅ Strong IT skills and confidence using multiple systems
✅ Excellent communication and problem-solving abilities
✅ Ability to manage a busy workload and prioritise effectively
✅ Accurate administration and data entry skills
Desirable:

• Experience supporting business customers
• Understanding of challenges faced by business owners and managers
• Experience working within a public sector, advice or support environment

What's on offer?
⭐ Home-based working primarily with monthly team hubs in the Llandudno Junction office
⭐ Immediate start available
⭐ Initial 3-month contract with strong likelihood of extension
⭐ Meaningful role supporting individuals and businesses across Wales
⭐ Opportunity to gain experience within a government body⭐ £15.10ph pay rate for a 37-hour working week.

Interested? Apply today or contact the team for more information.

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