Technical Account Manager

Location: Norfolk or Oxfordshire
Working Pattern: Hybrid - minimum 3 days per week in the office
Hours: Monday to Friday, 9am-5pm
Salary: Competitive, dependent on experience

Recruitment Partner ARM is currently recruiting for an exciting opportunity for a Technical Account Manager to join a growing business within the renewable energy sector.

This is a client-facing role focused on the ongoing management of national portfolios of commercial solar PV systems. You will act as a key point of contact for clients, coordinating performance reporting, operational queries and remedial works while ensuring customers have clear visibility of how their assets are performing.

As a Technical Account Manager, you will:

• Manage relationships with a portfolio of national commercial solar PV clients.
• Act as the primary point of contact for technical and operational queries.
• Build strong, trusted relationships with client stakeholders.
• Lead and support regular client review meetings, presenting technical and operational information clearly.
• Produce and quality-check generation and performance reports.
• Monitor system performance against expected yield and investigate underperformance.
• Coordinate with engineering, technical operations and contractors to manage remedial works.
• Keep clients updated on faults, repairs, timescales and outcomes.
• Manage day-to-day operational issues and ensure timely resolution.
• Coordinate with internal teams to meet SLA and contractual commitments.
• Escalate recurring or high-impact issues and contribute to root-cause investigations.
• Support contract reviews and renewals with technical input.
• Identify opportunities to improve reporting, processes and overall service delivery.

We're looking for someone who has experience in a client-facing account management, technical support or operations role, ideally within:

• Solar PV
• Renewable energy
• Electrical
• Engineering
• Energy or other technical sectors

You don't need to be a qualified electrician, but you should have a good understanding of electrical systems and how solar PV installations operate.

You'll also need:

• Excellent written and verbal communication skills.
• The ability to explain technical information to both technical and non-technical stakeholders.
• Strong organisation and time-management skills.
• Confidence working with Excel, reporting systems and data.
• A proactive, problem-solving approach.
• The ability to manage multiple clients and competing priorities.
• A full UK driving licence for occasional site visits.

• Solar PV monitoring or asset management platforms.
• Remedial works and contractor management.
• Electrical, renewable energy or engineering qualifications.
• Managing national or multi-site portfolios.
• Experience within commercial and industrial solar PV.

This is an excellent opportunity to join a growing renewable energy business and take ownership of important client relationships and commercial solar PV portfolios, while working closely with technical and engineering teams.

If you have a background in technical account management, renewable energy, solar PV or technical operations and are looking for your next opportunity, we'd be keen to hear from you.

Apply today with Recruitment Partner ARM by sending your CV

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.