Technical Account Manager

Ilkeston, Derbyshire (Office-Based)
From £32,000 per annum
Full-Time Permanent

We are seeking a motivated and customer-focused Internal Sales Account Manager to join a busy and growing team. This is an excellent opportunity for someone with experience in internal sales, account management, estimating, or customer service within a manufacturing or engineering environment.

Reporting to the Lead Account Manager, you will be responsible for managing a portfolio of customer accounts, producing quotations, processing orders, and building long-term customer relationships. This is a fast-paced role where organisation, attention to detail, and excellent communication skills are essential.

• Produce accurate quotations and process customer sales orders
• Manage a portfolio of existing customer accounts
• Build and maintain strong customer relationships
• Read and interpret technical drawings to support quotations
• Follow up quotations and record customer feedback
• Manage customer expectations and provide regular updates
• Monitor and prioritise workload to ensure deadlines are met
• Achieve a minimum target of 8 quotations per day
• Maintain quote response times of less than 4 hours
• Liaise with internal departments to ensure smooth order fulfilment
• Support continuous improvement initiatives and company standards
• Adhere to all Health & Safety and 5S requirements

• Previous experience in Internal Sales, Account Management, Estimating, Sales Support or Customer Service
• Strong commercial awareness and customer-focused approach
• Ability to read and interpret technical or engineering drawings (desirable)
• Experience working within manufacturing, engineering, fabrication or industrial sectors (preferred)
• Strong IT skills, including Microsoft Office and ERP/MRP systems
• Excellent communication and relationship-building skills
• Ability to work effectively in a fast-paced environment
• Strong organisational and time management skills
• Excellent attention to detail
• Proactive approach to problem-solving
• Team player with a flexible attitude

• Salary from £32,000 per year
• 33 days holiday including bank holidays
• Company pension scheme
• Life insurance
• Free on-site parking
• Stable and growing business with development opportunities

Monday – Thursday: 8:30am – 5:00pm
Friday: 8:00am – 4:30pm

This is a fully office-based position located in Ilkeston, DE7. Applicants should be able to reliably commute or be planning to relocate before starting.

If you're looking for a fast-paced role where you can combine customer service, account management, and commercial skills within a manufacturing environment, we'd love to hear from you.

INDMID

Please reach out to sAFFRON gIDDINGS

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