Technical Co-Ordinator at Omni RMS, Newcastle upon Tyne

Technical Co-ordinator

Contract: Education
Location: Newcastle, NE4 7SA
Hours of work: 37.5
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Technical Co-ordinator to play a pivotal role in the planning, coordination, and communication of planned maintenance activities.

This position is responsible for ensuring maintenance schedules are agreed in advance, key stakeholders are kept informed, and operational activities are delivered in line with service requirements.

The successful candidate will act as a key link between client requirements and operational delivery, ensuring engineering teams are provided with accurate information and support to deliver high levels of service.

The role will also contribute to continuous improvement initiatives, support compliance activities, and help ensure service levels, contractual obligations, and stakeholder expectations are consistently achieved.

Key Responsibilities

• Coordinate planned preventative maintenance (PPM) activities and ensure schedules are agreed with stakeholders in advance.
• Manage communications relating to out-of-hours and disruptive works, providing appropriate notice and updates.
• Maintain and update forward maintenance registers and access schedules.
• Liaise with service desk teams and site-based stakeholders to support service delivery and customer satisfaction.
• Ensure accurate communication of maintenance activities and requirements to engineering teams.
• Monitor service level agreements (SLAs) and track maintenance performance to ensure compliance.
• Support reporting requirements, including maintaining management information dashboards and contributing to client and internal reports.
• Schedule engineering resources for planned works and manage reactive and ad hoc requests to minimise service risks and achieve KPI targets.

Person Specification

• Experience using Microsoft Office applications with strong numerical reasoning skills.
• Excellent attention to detail and commitment to accuracy.
• Customer-focused approach with a dedication to delivering high-quality service.
• Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
• Effective stakeholder management skills, with the ability to build and maintain strong working relationships.
• Excellent communication skills, capable of presenting complex information in a clear and actionable manner.
• Calm and professional approach when managing competing priorities and challenging situations.
• Good understanding of contractual obligations, service deliverables, SLAs and KPIs.