Technical Delivery Manager - Workday

Pure Resourcing Solutions Limited

I'm currently partnering with a well-known and highly respected organisation to recruit a Technical Delivery Manager (Workday). This is an excellent opportunity for an experienced Workday professional to take ownership of a critical enterprise platform, leading a team responsible for its ongoing support, security, governance and future development.
 
Working closely with HR, Technology and key business stakeholders, you'll play a pivotal role in ensuring Workday remains stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment.
 
Key Responsibilities
  • Lead the day-to-day operation, support and continuous improvement of the Workday platform
  • Manage and develop a team responsible for Workday delivery, support and administration
  • Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction
  • Drive the delivery of new functionality, enhancements and platform improvements
  • Provide expert guidance on Workday best practice, configuration, security and governance
  • Monitor tenant health and proactively identify opportunities for optimisation
  • Partner with HR and Technology stakeholders to understand requirements and deliver effective solutions
  • Manage Workday releases, testing activities and change deployments
  • Collaborate with third-party suppliers and internal teams to ensure successful delivery outcomes
  • Champion continuous improvement across processes, systems and service delivery
 
Experience Required
  • Strong experience working with Workday in a lead, manager or platform ownership capacity
  • Good understanding of Workday HCM and related modules
  • Experience managing Workday security, access controls and governance
  • Previous team leadership or people management experience
  • Strong service management and operational support experience
  • Experience delivering system enhancements, upgrades and development roadmaps
  • Knowledge of Agile, Scrum or similar delivery methodologies
  • Excellent communication and stakeholder management skills
  • Strong problem-solving and decision-making abilities
  • A proactive approach to platform health, optimisation and continuous improvement
 
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