Technical Sales Manager

Technical Sales Manager

Location : Southport with travel across the North

What's the opportunity?

The Technical Sales Manager is responsible for leading the technical sales, estimating and fire design function within EFT Systems. The role combines leadership, technical expertise, commercial awareness and customer engagement. The successful candidate will oversee the development of quotations, technical designs and customer solutions whilst ensuring compliance with relevant standards, legislation and company requirements.

Alongside team leadership responsibilities, the role remains hands-on and customer-facing. The successful candidate will conduct site surveys, support complex opportunities, review technical solutions and provide guidance throughout the quotation and pre-construction process.

The role plays a key part in supporting business growth, customer satisfaction and operational excellence across the fire and security division.

What will you be doing?

• Lead, develop and support the Technical Sales Estimators, Fire Designers and future technical sales team members.

• Provide technical leadership and quality assurance across quotations, designs and customer proposals.

• Review and approve technical solutions, specifications and design approaches prior to quotation submission.

• Conduct site surveys and customer meetings where technical complexity, project value or strategic importance requires senior involvement.

• Support the development of accurate and commercially robust quotations for remedial works, small works projects and larger tender opportunities.

• Ensure compliance with relevant British Standards, BAFE requirements, industry regulations and company procedures.

• Work closely with operational teams to ensure technical solutions can be delivered effectively and efficiently.

• Support contract review activities and technical handovers following successful project award.

• Provide technical support and guidance to customers, engineers, project teams and other stakeholders.

• Develop processes, standards and best practice across the technical sales and design function.

• Monitor team performance, workload allocation and quotation turnaround times.

• Support recruitment, onboarding, mentoring and development of future team members as the department grows.

• Work alongside the Head of Strategic Growth to support strategic business objectives, customer retention and sustainable growth.

• Embrace technology and innovation, including AI-assisted tools where appropriate, to improve efficiency, quality and customer experience.

Requirements

• Candidates should possess significant experience within the fire and security sector, with strong technical knowledge of fire alarm systems, electronic security systems and associated life safety technologies.

• Experience managing or mentoring technical sales, estimating, design or engineering teams is highly desirable.

• A strong understanding of British Standards relating to fire systems and associated compliance requirements is essential.

• Candidates should have experience producing, reviewing or approving technical designs, quotations and specifications.

• Strong commercial awareness and an understanding of the work-winning process are required.