Technical Service Advisor

Technical Service Advisor
Salisbury
£28,337.36 Per Annum

Our well-established client is recruiting for a Customer Service Advisor to provide exceptional customer service and technical support within the Classic Automotive sector!

Technical Service Advisor Roles and Responsibilities:

• Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels
• Provide technical advice and product guidance to retail and trade customers
• Promote relevant products, upgrades, and alternative solutions to maximise sales opportunities
• Advise customers on restoration services, product availability, lead times, and returns procedures
• Accurately process customer orders using the company computer system
• Communicate any order delays, stock shortages, or unavailable parts to customers
• Maintain accurate customer records and order information
• Develop and maintain a strong knowledge of company products and services
• Provide technical support and troubleshooting where appropriate
• Support Sales Assistants in developing product and mechanical knowledge
• Liaise with internal departments to ensure effective communication and customer satisfaction
• Escalate customer concerns to the Customer Service Manager when required
• Assist other departments during busy periods
• Report any unsafe working practices or faulty equipment
• Comply with company policies, procedures, and terms and conditions of employment

The ideal Technical Service Advisor will

• Have previous experience within a customer service, sales, or technical support role
• Possess a strong mechanical aptitude and understanding of automotive components
• Have excellent verbal and written communication skills
• Be confident explaining technical information to customers of varying knowledge levels
• Have good IT skills and experience using order processing or CRM systems
• Be highly organised with excellent attention to detail
• Be able to prioritise workload and work effectively in a fast-paced environment
• Previous experience within the automotive, engineering, classic vehicle, or parts supply industry would be advantageous
• Knowledge of carburettors, fuel systems, or restoration services would be beneficial

Jackie Kerr Recruitment is an independent agency that has been established for 28 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.