Technical Service Analyst

New Technical Service Analyst role - Leading UK Business Saas Software Company - Bristol - Up to £40k

Stratospherec are recruiting for a Technical Service Analyst with a Microsoft technical support background to join a growing team in central Bristol. They are based in beautiful offices in Central Bristol.

The company make a SaaS platform specialising in workforce screening, deployment, attendance, tracking, and financial management solutions used by national clients across the globe.

You will investigate complex customer issues, develop and optimise SQL solutions, deliver customer-specific enhancements, build reports and dashboards, and provide technical expertise across the business.

You will also play an important role in maintaining development quality by reviewing database changes, stored procedures and SQL code before deployment, ensuring solutions are robust, performant and maintainable

This role is based in their Bristol offices and pays £40k with a great benefits package.

Essential Experience

• Strong commercial experience working with Microsoft SQL Server.
• Excellent knowledge of T-SQL, stored procedures, views, functions and query optimisation.
• Experience investigating complex software and database issues.
• Experience developing reports and customer data extracts.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Experience reviewing technical work or mentoring colleagues.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Strong organisational skills with the ability to manage multiple priorities.

Desirable Experience

• Experience supporting SaaS applications.
• Knowledge of SQL Server performance tuning and indexing.
• Experience with Power BI or other reporting platforms.
• Experience with APIs, integrations or ETL processes.
• Familiarity with source control and change management processes.
• Knowledge of workforce management, compliance or operational software.

This is a great time to join a growing team building the next generation of their highly successful SaaS platform.

Please apply with your CV!