Technical Service Coordinator - REMOTE in Birmingham

Technical Service Coordinator – Fully Remote

Location: Home Based (UK)
Working Arrangement: 100% Remote
Occasional Travel: Head Office in Hoddesdon, Hertfordshire

Salary: Up to £37,000

The Opportunity

Are you an experienced Field Service Engineer or Technical Support Engineer looking to move away from hands-on engineering into a fully remote technical role?

We are looking for a technically minded and organised individual to join a busy service operations team as a Technical Service Coordinator.

This is an excellent opportunity for someone with a background in mechanical, electrical, hydraulic or equipment engineering who wants to utilise their technical knowledge in a home-based position, supporting field engineers and customers remotely.

Key Responsibilities

• Receive and manage incoming technical service calls and customer enquiries.

• Diagnose and troubleshoot equipment faults, providing remote technical support where possible.

• Coordinate and schedule field service engineers, ensuring jobs are allocated efficiently.

• Prioritise urgent breakdowns and monitor outstanding service calls.

• Support engineers with technical queries while they are out on site.

• Coordinate urgent spare parts orders, deliveries and stock replenishment.

• Monitor engineer van stock to ensure the correct parts are available.

• Keep customers updated on engineer attendance and repair progress.

• Maintain accurate service records and ensure jobs are followed through to completion.

What We're Looking For

• Previous experience in a technical, engineering, maintenance or field service environment.

• Good understanding of mechanical, electrical or hydraulic equipment.

• Confident diagnosing faults and providing technical advice over the phone.

• Strong organisational skills with the ability to coordinate multiple priorities.

• Excellent communication and customer service skills.

• Comfortable using IT systems, Outlook, Excel and Microsoft Teams.

• Self-motivated and confident working independently from home.

Experience within coffee machines, vending, beverage equipment, catering equipment or similar service industries would be advantageous but is not essential.

What's on Offer?

• 100% remote working from home anywhere in the UK.

• Opportunity to move away from hands-on engineering into a technical support and coordination role.

• Occasional visits to head office in Hoddesdon, Hertfordshire.

• Opportunity to utilise your existing technical knowledge and engineering experience in a different environment.

Interested in taking your engineering career in a new direction? Apply today!