Technical Support Engineer in Burnley, Lancashire

Technical Support Engineer

Location: Site-Based
Salary: Competitive, dependent on experience
Working hours: Monday to Friday

Are you an experienced mechanical or electrical engineer who enjoys solving complex technical problems and supporting other engineers?

We are recruiting on behalf of an established engineering business specialising in industrial packaging machinery and automation solutions. They are looking to appoint a technically strong and practical-minded Technical Support Engineer to provide specialist engineering support to their field service team.

This is a site-based position, acting as a key technical point of contact for engineers working in the field. You will help diagnose difficult faults, identify solutions and provide technical guidance to ensure customer issues are resolved efficiently.

The Role

Working from the company's site, you will support field-based engineers with technical queries, machinery faults and more complex engineering problems.

Your responsibilities will include:

• Providing technical support and guidance to field service engineers across the UK.

• Assisting engineers with the diagnosis and resolution of complex mechanical and electrical faults.

• Supporting fault-finding on industrial machinery, packaging equipment and automated systems.

• Interpreting technical drawings, electrical schematics and machinery documentation.

• Helping identify root causes of recurring machinery faults and recommending effective solutions.

• Advising engineers on repair procedures, replacement components and technical modifications.

• Liaising with internal engineering teams to investigate and resolve technical issues.

• Supporting the development of technical procedures and troubleshooting documentation.

• Sharing technical knowledge and helping improve the overall capability of the engineering team.

• Providing occasional practical assistance with machinery testing, repairs and technical investigations on-site.

About You

We are looking for an experienced engineer with strong technical knowledge and the confidence to support others in resolving challenging engineering issues.

Ideally, you will have:

• A strong mechanical and electrical engineering background.

• Previous experience working on industrial machinery, packaging equipment or automated systems.

• Excellent fault-finding and diagnostic skills.

• The ability to interpret engineering drawings, electrical schematics and technical manuals.

• Knowledge of PLCs, control systems and automation would be advantageous.

• Experience in a field service, maintenance or technical support engineering role.

• The ability to think logically, investigate problems and identify practical solutions.

• Strong communication skills and the confidence to provide technical guidance to engineers.

• A methodical approach with a genuine passion for engineering and problem-solving.

What's on Offer?

• Permanent, site-based engineering position.

• Monday to Friday working pattern.

• Competitive salary, dependent on experience.

• Opportunity to become a key technical specialist within an established engineering business.

• A varied role combining technical problem-solving, engineering support and practical knowledge.

• The opportunity to influence engineering standards and support the development of a nationwide service team.