Technical Support Engineer

We have a great opportunity for a Technical Support Engineer from an electronics background to join a small and close-knit team in an all-round technical support role.

This would suit a field service/installation Engineer with strong electronics knowledge who wants to be based in one place office/factory-based or a graduate (or equivalent) in Electronic Engineering with customer service skills and experience.

It’s a fully office and factory based role supporting customers directly, assembling products and testing/fault finding.

Job duties:

• Provide technical support to customers globally via phone, email and messaging platforms
• Manage and respond to incoming support queries, offering clear and effective solutions
• Troubleshoot electronic and IP-based systems remotely
• Assemble, test, fault-find and repair products on-site
• Assist with product configuration and preparation prior to dispatch
• Support internal teams including sales, with technical information where required
• Contribute to light assembly and testing within a small production environment

Skills & experience required:

• Electronic engineering background (HNC/HND, degree, or equivalent experience)
• Understanding of circuits, PCBs and electronic fault finding
• Knowledge of TCP/IP and IP-based systems
• Strong communication skills with a customer-focused approach
• Ability to work proactively and manage workload independently

Salary, hours and company benefits:

• Circa £35,000
• Monday – Friday, 8:30am – 5:00pm (early finish Friday – 4:30pm)
• Free parking
• Discretionary annual bonus
• Opt-in private medical scheme
• 23 days holiday plus bank holidays

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.