Technical Support Engineer

Gold Group

🎰 Technical Support Engineer – iGaming (Content Ops) - £40-£60,000

🚀 Keep games live. Solve real-time issues. Power the backend behind global casino gameplay.

We’re looking for an RGS (Remote Gaming Server) Technical Support Engineer to join a growing Content team, supporting live casino games built on a modern HTML5 + backend platform (Phaser / APIs / cloud infrastructure).

🎯 What you’ll be doing

  • Support game launches and configurations on a proprietary RGS platform
  • Monitor live games and investigate real-time issues across frontend and backend systems
  • Troubleshoot HTML5 (Phaser) game flows, APIs, and transaction logic (bets, wins, balances)
  • Analyse logs to diagnose issues across Node.js / backend services and integrations
  • Work with operators and aggregators to resolve API and integration issues
  • Support releases, deployments, and hotfixes in live environments
  • Collaborate with RGS Engineers, QA, and Game Teams to resolve bugs quickly

🧰 What we’re looking for

  • Experience in production support / technical ops / backend support roles
  • Solid understanding of:
    • JavaScript / TypeScript
    • HTML5 game environments (Phaser or similar)
  • Strong knowledge of REST APIs, JSON, and real-time systems
  • Experience debugging across:
    • Backend services (Node.js / C# / Java)
    • Frontend game behaviour (browser-based)
  • Comfortable using:
    • SQL (via tools like DBeaver) for data/transaction checks
    • Postman / Swagger for API testing
    • Log monitoring tools (e.g. Kibana, Splunk)
  • Familiarity with Git, CI/CD pipelines, and release workflows

💡 Nice to have

  • Experience in iGaming / RGS / betting platforms
  • Understanding of game lifecycle (spin → outcome → payout)
  • Exposure to cloud platforms (AWS / Azure / GCP) and Docker
  • Experience with aggregator integrations (e.g. Relax, EveryMatrix)

🚀 Why join?

  • Work on live, real-money gaming systems at scale
  • Gain exposure to both frontend (game-side) and backend platform engineering
  • Be at the centre of real-time incident response and game delivery
Apply Now →

Application opens at the source listing. Free for jobseekers.

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