Technical Support Engineer

Technical Support Engineer

We are recruiting a Technical Support Engineer on behalf of our client. This is an excellent opportunity to join a growing team and play a key role in delivering high-quality technical support.

Main Responsibilities

• Handle pre and post-sales technical enquiries, including fault finding, product information, and spare parts support for installers and field engineers
• Take ownership of technical and service-related enquiries from installers
• Develop a strong understanding of the service department and collaborate with wider teams, including field service engineers, customer service, warranty, and sales
• Identify emerging issues and trends, escalating them to Technical Services and Product Management teams
• Provide feedback from field activity to support the development of training materials
• Stay up to date with relevant industry standards, British Standards, and Building Regulations
• Support installers with industry regulations, standards, and documentation
• Prepare quotations, calculations, and project documentation in line with industry standards
• Use internal systems to support daily activities and ensure accurate reporting
• Assist with additional technical projects and tasks as required

Requirements

• Strong IT, organisational, communication, and presentation skills with a customer-focused approach
• Experience in fault diagnosis (advantageous)
• Excellent written and spoken English
• Ability to interpret and communicate manufacturer instructions and industry standards clearly
• Knowledge of British Standards, Building Regulations, and Codes of Practice are an advantage

Salary: 35 - 40K