Technical Support Engineer

Technical Support Engineer

Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing expert technical guidance and support across a product portfolio.

This role would suit someone with a strong technical understanding of LED lighting, luminaires and associated electrical systems, who enjoys solving technical problems and delivering excellent customer service.

As a Technical Support Engineer, you will need to have/be:

• Demonstrate strong fault-finding, diagnostic and problem-solving skills.
• Communicate technical information clearly to both technical and non-technical audiences.
• Take a proactive, customer-focused and solution-oriented approach to technical support.
• Manage multiple priorities effectively while maintaining a high level of organisation and accuracy.
• Work confidently both independently and collaboratively as part of a team.
• Have a strong technical understanding of LED lighting products, luminaires, lighting controls and associated electrical systems.
• Have basic knowledge or experience within the lighting industry.
• Have previous experience in a Technical Support Engineer or similar technical support role, ideally within lighting, electrical, manufacturing or construction.
• Have electrical qualifications or practical electrical installation experience an have knowledge of lighting controls and emergency lighting systems (desirable).

Details:

• Salary: Up to £33, 000
• Working Hours: Full Time, Monday - Friday
• Location: Tamworth (on site)
• Duration: Permanent

As a Technical Support Engineer, you will:

• Provide technical support across luminaires, lighting controls, emergency lighting and associated products.
• Respond to technical enquiries by telephone, email, online platforms and site visits where required.
• Diagnose and resolve product, installation, commissioning and performance-related issues.
• Guide customers through troubleshooting processes to achieve effective and timely resolutions.
• Provide technical advice and support to internal sales teams and external customers.
• Assess customer requirements and recommend appropriate lighting solutions.
• Support customers with product selection, technical specifications, compliance and application guidance.
• Interpret technical drawings, wiring diagrams, specifications and installation documentation.
• Assist with product application, installation, commissioning and performance queries.
• Create, review and maintain technical literature including datasheets, installation instructions, technical bulletins and product guides.
• Work closely with Product Development, Quality and Manufacturing teams to investigate technical issues and identify root causes.
• Maintain accurate records of customer enquiries, investigations and resolutions.
• Analyse recurring technical issues and recommend improvements to product quality and customer experience.
• Support the development and maintenance of technical product information and databases.
• Share technical knowledge and best practice across the wider business.
• Maintain awareness of relevant lighting industry standards, regulations and emerging technologies.

Benefits of working as a Technical Support Engineer:

24 days annual leave + bank holidays

Option to purchase up to 5 additional days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking