Technical Support Engineer

Technical Support Engineer – Heating

£40,000 – £49,000 DOE
Monday–Friday | Office Based

Are you an experienced Heating Engineer who knows their way around boilers, heating systems and fault finding, but fancies getting off the tools?

I’m recruiting for an established commercial heating business looking for a Technical Support Engineer to join its internal technical team.

This is a fully office-based role where you’ll use your practical heating knowledge to support engineers, contractors and customers over the phone. When an engineer is standing in front of a boiler with a fault, you’ll be the person helping them work out what’s going on and how to resolve it.

You don’t necessarily need previous technical support experience. What matters is that you understand heating systems well enough to build a mental picture of what’s happening on site, ask the right questions and confidently talk an engineer through a problem.

The role

• Providing telephone and email technical support to heating engineers and contractors
• Diagnosing faults across commercial boilers, water heaters and heat pumps
• Talking engineers through fault codes and electrical fault finding
• Reading and interpreting wiring diagrams and schematics

What we're looking for

You’ll ideally come from a commercial or domestic heating background with strong hands-on fault-finding experience.

Commercial heating knowledge would be particularly useful, although an experienced Domestic Heating Engineer with excellent technical knowledge could also be a strong fit.

You’ll need to be comfortable talking technical issues through over the phone and have a good manner with engineers and customers.

Previous experience within technical support would be a big advantage, but isn’t essential.

Package

• £43,000 – £49,000 depending on experience
• 25 days' holiday
• Pension
• Monday to Friday
• No field service or daily travelling

This could be a particularly good move for an experienced Heating Engineer looking to use their technical knowledge in a less physically demanding role while remaining firmly within the industry.