Technical Support Print / Copier Specialist in Stourbridge
Posted by Pure Talent Group
£35,000 a year
Stourbridge · Permanent
Senior Technical Support Engineer / Senior Copier Technical Specialist Location: Midlands / Central UK (Ideally Worcestershire, West Midlands or surrounding areas)
Join a Growing Technical Support Team
We are seeking an experienced Senior Technical Support Engineer to take a leading role in supporting our nationwide field service operation. This is an excellent opportunity for a highly skilled photocopier/MFP engineer looking to progress into a more senior technical support and service position while remaining hands-on with advanced equipment and customer support.
Based centrally within the UK, ideally in the Midlands region, you will provide technical leadership across a network of field engineers and become the organisation's specialist for key print and labelling technologies.
The Role This is a varied combining technical expertise, engineer support, training delivery and service coordination.
Key responsibilities include:
- Providing technical support and guidance to a team of eight field service engineers
- Service and repair of print devices
- Developing into the company's product specialist for designated printing and document solutions equipment
- Learning and supporting specialist laser and thermal label-printing technologies
- Assisting with complex fault diagnosis and escalation cases
- Planning and organising preventative maintenance schedules
- Reviewing engineer service reports and ensuring service standards are maintained
- Delivering technical training sessions and knowledge-sharing workshops
- Supporting continuous improvement across the service operation
- Building strong relationships with customers and equipment manufacturers
This is a nationwide role requiring regular travel throughout the UK.
Travel may also include visits to sites in Aberdeen, Plymouth, Kent and other locations across the UK.
Work is generally appointment-based, with most long-distance visits involving one scheduled customer appointment per day. Occasional overnight stays will be required and are fully supported by the company.
About You We are keen to hear from candidates who have:
Essential
- Proven experience as a photocopier, MFP or thermal print systems field service engineer
- Strong fault-finding and diagnostic skills
- Excellent customer-facing and communication abilities
- Experience supporting field engineers or providing technical mentoring
- Full UK driving licence
- Willingness to travel nationally and stay away from home when required
- Experience working with Konica Minolta equipment
- Multi-vendor photocopier/MFP service experience
- Previous experience delivering technical training
- Experience with production print, laser printing or thermal label-printing systems
- Service management or technical leadership experience
What We Offer
- Salary up to £35,000
- Company vehicle (potentially hybrid, with personal use)
- Monday-to-Friday working pattern
- 20 days annual leave plus statutory holidays
- Company pension scheme
- Opportunity to develop into a recognised technical specialist and senior support role
If you are currently seeking a Print position, please send us a copy of your CV via the link below or call our main line on (phone number removed) and ask for Nicola Foxall. Alternatively, email (url removed) for a confidential discussion about this opportunity or other vacancies we may have available.
Pure Talent Group Ltd is a UK-based Engineering recruitment company with specialist teams dedicated to recruiting across the Engineering sector. We have a wide range of opportunities available within Print, Managed Print Services, Photocopier Engineering and IT Hardware.
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