Technical Support Specialist - Automotive at Segula Technologies, Coventry

SEGULA Technologies is a global engineering and consulting group supporting some of the world's leading organisations across the automotive, aerospace, rail, energy, defence, life sciences and industrial sectors.

With a presence in more than 30 countries and a workforce of over 15,000 professionals, SEGULA delivers innovative engineering, design, testing, manufacturing, project management and digital transformation solutions throughout the product lifecycle.

The company partners with major OEMs and industrial organisations to develop cutting-edge technologies, improve operational performance and drive sustainable innovation. From advanced mobility and electrification programmes to complex industrial and infrastructure projects, SEGULA combines technical expertise, local knowledge and global capability to help clients meet today's challenges while shaping the industries of tomorrow.

We are looking for Technical Support Specialists to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.

You will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.

Key Responsibilities

• Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
• Accurately understand, analyse, and identify vehicle problems
• Verify that repairers have applied all recommended diagnostic and repair steps
• Advise corrective actions and provide technical solutions where known
• Ensure full case traceability using PAMIR
• Respect and monitor technical assistance SLAs and lead times
• Manage an average workload of 10 tickets per day, ensuring timely resolution
• Communicate clearly and professionally with all stakeholders

What You'll Bring

Technical Experience

• Proven experience in vehicle diagnostics or automotive aftersales
• Strong understanding of complex vehicle systems and components
• Experience with software updates and defect troubleshooting
• Ability to document, summarize, and explain technical issues clearly

Behavioural Skills

• Highly organised and results-driven
• Strong focus on customer satisfaction and cost control
• Clear and confident spoken and written communication
• Comfortable working in a fast-paced, case-driven environment