Technical Support Specialist

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.

Job Summary
The Technical Support Specialist supports the implementation, operations and maintenance of an
effective technology stack focussed on delivering the support needed for the SGB business.
Providing support through both ServiceNow and 'at-elbow', and working with other members of the
SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists
in supporting, implementing and maintaining all IT/IS/PLM solutions.
Responsibility for the day-to-day operational delivery of the technical solution also resides with the
Technical Support Specialist.
The Technical Support Specialist is a knowledgeable in most aspects of the Information Technology
deployed in the SGB business

Scope of Responsibilities

*Provide day-to-day operational IT support for business users across:

oNewport (primary site)
oCwmbran (offsite location)


*Ensure continuity of IT services ("keeping the lights on") across all supported sites.
*Manage and resolve:
oSupport tickets
oIncidents and system failures
oService requests (e.g., new PCs, hardware deployment)

*Contribute to project-related activities when required, although this is a smaller portion of the role.
*Opportunity to get involved in improvement initiatives beyond BAU support.

Experience

• Strong background in IT support and understanding of service desk / service support environments.

Technical Skills

• ITIL certified (or strong understanding of ITIL practices as standard for IT support roles) although not essential
• Proficient in Microsoft services and tools.
• ServiceNow experience is advantageous.
• Industry background is flexible (manufacturing/industrial experience not required).

Soft Skills

• Demonstrates initiative and proactive approach to work.
• Confident in delivering presentations and cross-training sessions.
• Strong communication skills, both written and verbal.
• Good analytical and problem-solving ability (able to diagnose issues effectively).
• Self-motivated and able to work independently.