Technology Support Engineer

About the Role

Brio Leisure is seeking to appoint a Technology Support Engineer to join the Technology team, based at Head Office, Brio Northgate.

The successful candidate will provide 1st and 2nd line technical support across Brio Leisure’s seven sites within the Cheshire West and Chester borough. This hybrid role will include both remote support and on-site support, working across a range of systems and services including Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows devices, networking, telephony, business applications, collaboration tools and the Gladstone leisure management system.

The postholder will assist with day-to-day technical support, user account administration, device management, cyber security activity, digital transformation, service improvements and technology projects. Regular travel between sites will be required.

Key Responsibilities

Provide 1st and 2nd line IT support to colleagues across Brio Leisure, including remote and on-site support, ensuring incidents and service requests are managed effectively.

Travel between Brio Leisure sites within the Cheshire West and Chester borough to provide on-site technical support where required.

Troubleshoot and resolve issues relating to Microsoft 365, Windows devices, networking, telephony, meeting room technology, business systems and the Gladstone leisure management system.

Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID.

Create and maintain user accounts, licences, permissions, mailboxes, security groups and access requests.

Support the deployment and maintenance of desktops, laptops, mobile devices and associated equipment, including use of Microsoft Intune.

Assist with cyber security activities, including patching, endpoint protection, vulnerability remediation and policy compliance.

Support technology projects, system upgrades, service improvements and hardware refreshes.

Support the organisation’s digital transformation by assisting with the implementation, adoption and improvement of technology services.

Maintain technical documentation, user guidance and knowledge base information.

Qualifications, Skills and Knowledge

Essential Criteria

Microsoft 365 Fundamentals (MS-900), working towards MS-900, or equivalent practical knowledge of Microsoft 365 administration.

Good understanding of Microsoft 365, Microsoft Entra ID, Active Directory and device management within a Microsoft-based environment.

Good communication and customer service skills, with the ability to support colleagues, stakeholders and users at all levels with varying levels of technical knowledge.

Desirable Criteria

Microsoft 365 Endpoint Administrator Associate (MD-102).

Microsoft Teams Administrator Associate (MS-700).

ITIL Foundation.

Experience

Essential Experience

Experience providing 1st and 2nd line IT support within a Microsoft-based environment.

Experience supporting Microsoft 365 services, including Teams, Exchange Online, SharePoint, OneDrive and Entra ID.

Experience creating and managing user accounts, permissions, licences, mailboxes and group memberships.

Experience supporting Windows devices, software installation, basic networking and connectivity issues.

Ability to troubleshoot technical issues, prioritise work and communicate clearly with colleagues and suppliers.

Ability to support users across multiple sites or departments.

Desirable Experience

Experience with Microsoft Intune, cyber security activity, technical documentation or technology projects would be advantageous.

Experience supporting business systems or leisure management software, such as Gladstone, would be advantageous.

Rewards And Benefits:

Enjoy 25 days of annual leave per year, which increases to 30 days after 5 years of continuous service.

Free Brio Leisure gym membership allowing you to use our gym, fitness and swim facilities.

Explore exclusive discounts through the 'Brio Staff Shop' benefits platform, spanning a variety of retail shops, travel, cinema tickets, and more.

Free uniform & DBS check (if required).

Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile.

Benefit from enhanced maternity and paternity leave.

Favourable pension scheme.

Internal health checks for over 40’s.

Access the Employee Assistance Programme for free, providing confidential 24/7 support for various personal matters, from debt management to assistance for new parents.

Contribute to your local community with three paid volunteering days per year – because we believe everyone should play a part in making a positive impact to the community.

Enjoy discounts on food and drink at our on-site café during working hours.

Why join us?

You’ll be part of a supportive, committed team who are passionate about delivering exceptional customer experiences. This role is an excellent opportunity for someone who enjoys responsibility, variety, and making a positive impact in their community.

To apply for the above post, please complete an online application form via the careers page on our website