Telemarketing Executive at Accent Office Interiors Ltd, Ilkeston

TELEMARKETING EXECUTIVE – ACCENT OFFICE INTERIORS LTD

We are seeking a confident, resilient Telemarketing Executive who enjoys outbound cold calling and generating new business.

Main purpose of the role:

To generate qualified new business opportunities through consistent outbound cold calling, supported by prospect research and follow-up. This is a telephone-led role, with no networking requirement.

Office Located: Ilkeston, Derbyshire

Employment Status: Full-time (willing to discuss part time)

Salary: £26,000 - £30,000 per annum (depending on experience)

Working Hours: Monday – Friday 8am – 5pm (negotiable)

Phone and laptop provided and pension scheme enrolment is available.

Qualifications / Experience required:

• At least 1 year of B2B telemarketing, cold calling or appointment-setting experience preferred.
• Confident telephone manner; competent in Microsoft 365 and CRM systems such as Pipedrive.
• Resilient, organised and comfortable with call activity and quality targets.

Values Needed:

• Humble, Hungry, Smart
• Self-managed, organised and consistent in daily outbound calling.
• Aligned to Accent’s culture: high standards, teamwork and genuine care for clients.
• Customer Focused; achieving 100% customer satisfaction, exceeding expectations every time. Customers come first, and wider needs flow from there.
• Passionate, proactive and willing to learn and share knowledge.
• Uses initiative, takes ownership and communicates professionally.

Main Areas of Responsibility:

• Research target companies, contacts and decision-makers.
• Make consistent outbound cold calls to new business prospects every working day.
• Qualify initial needs and book relevant meetings for the Sales & BD Team.
• Log calls, outcomes and next actions accurately in Pipedrive.
• Follow up prospects promptly by telephone and email.
• Maintain an organised prospect list and call pipeline.
• Review activity and results weekly with the Sales Director.

The above list is not exhaustive and the role may evolve to include additional duties as required in conjunction with the Sales Director reviews.

Key Performance Indicators (KPIs):

• Outbound calls and meaningful prospect conversations.
• Qualified attended appointments, CRM accuracy and timely follow-ups.

Career Development:

• Opportunity to become a highly skilled Telemarketing Specialist, with ongoing training and recognition for generating quality opportunities. Progression into wider Business Development is optional, not expected.