Telesales Executive
Pertemps West Bromwich
This is an exciting opportunity for a motivated and results-driven sales professional to join an established team. You will be responsible for developing strong customer relationships, generating new business and maximising sales opportunities.
Key Responsibilities:
- Identifying opportunities to enhance the customer experience and introducing existing and potential customers to the full range of company products.
- Supporting Sales Managers and Directors with quotes, appointment bookings, sample requests, credit applications, events, delivery tracking and other administrative requirements.
- Making outbound calls to prospective customers using the ACT database to identify and develop new business opportunities.
- Conducting monthly customer retention calls, prioritising zero-spend accounts and customers where there has been a significant reduction in spend.
- Maintaining accurate and up-to-date CRM records, including all daily sales activities and customer interactions.
- Conducting regular competitor, product and market research in conjunction with the Sales Managers.
- Processing customer orders accurately and efficiently.
- Managing and maintaining existing customer accounts, ensuring high levels of service and satisfaction.
- Working collaboratively with other departments and providing support where required.
- At least 2 years' previous experience as a Telesales Executive – essential.
- Strong interpersonal and communication skills.
- Experience within the metals industry or electrical distribution sector – desirable.
- Excellent customer service skills and a strong commitment to customer satisfaction.
- A confident, proactive and results-driven approach to sales.
- Good knowledge of Microsoft Office packages.
- Excellent organisational skills with the ability to manage multiple priorities.
- A commitment to delivering high levels of internal and external customer satisfaction.
- A full UK driving licence.
- The flexibility to support other departments and adapt to business requirements.
Hours of Work
Monday – Thursday: 8:30am – 5:00pm
Friday: 8:00am – 4:30pm
The successful candidate must be flexible regarding working hours when required.
Salary & Benefits
£30,000 per annum
Annual commission-based bonus scheme
If you're an experienced sales professional looking for your next opportunity with a successful and established manufacturing business, we'd love to hear from you!
Apply today with your CV to be considered.
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