Temp - Customer Liaison Officer
Niyaa People Ltd
You'll be the face of the project, building positive relationships with residents, coordinating access for works, and providing excellent customer service from start to finish. This Customer Liaison Officer opportunity is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about delivering a first-class customer experience within social housing.
We'd love to hear from anyone with a background as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, Housing Officer, Customer Service Advisor, Community Engagement Officer, or anyone with experience working in social housing, planned maintenance, property services or construction who has a strong customer-focused approach.
As a Customer Liaison Officer, you will be:
- Acting as the main point of contact for residents throughout refurbishment works.
- Proactively arranging appointments and following up on no-access properties.
- Building positive relationships with residents and local communities.
- Providing clear communication on planned works, timescales and project updates.
- Resolving customer queries and access issues quickly and professionally.
- Liaising closely with site teams to ensure works are delivered efficiently.
- Maintaining accurate records of resident communications and project updates.
- Previous experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or in a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Experience dealing with sensitive situations and resolving customer concerns.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including Microsoft Office.
- Previous experience within social housing, planned maintenance or construction (desirable).
- Full UK Driving Licence.
- Access to your own vehicle (business mileage reimbursed).
- Willingness to travel extensively across the Yorkshire region.
- Ability to stay away overnight when required.
- Available to start immediately and commit to the full temporary contract until November 2026.
- Monday to Friday, 8:00am – 4:30pm.
- Temporary contract until November 2026.
- Business mileage reimbursed.
- Opportunity to work on a major social housing refurbishment programme.
- Supportive team and well-established contractor.
- Immediate interview and start available.
Important Travel & Location Information - Please only apply if you are happy with the travel requirements for this Customer Liaison Officer position.
This is a field-based role with extensive travel and regular overnight stays.
A typical working week will include:
- Northumberland – One overnight stay per week (approximately two working days).
- Following completion of the Northumberland project, travel will move to Liverpool, again involving one overnight stay per week (approximately two working days).
- The remaining working days will be spent across North Yorkshire, Sheffield, Hull and Rotherham.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan on (phone number removed) or send you CV to (url removed)
Apply Now →
Application opens at the source listing. Free for jobseekers.