Temp Referrals Administrator in Stoke-on-Trent, Staffordshire
Posted by Brampton Recruitment Ltd
£14 an hour
Stoke-on-Trent · Temporary
Job Description:
- Receiving, processing and recording incoming referrals on internal databases and systems.
- Checking referral information for accuracy and completeness, requesting any outstanding documentation where necessary.
- Maintaining accurate referral records, correspondence and supporting documentation.
- Monitoring referral progress and updating tracking systems, including occupancy and admissions information.
- Supporting managers with referral and admissions administration.
- Liaising with commissioners, local authorities, internal departments and other stakeholders to obtain relevant information.
- Responding to routine enquiries professionally and promptly.
- Arranging meetings, assessments and visits, including diary management and preparation of supporting paperwork.
- Preparing referral packs, reports, letters, presentations and meeting documentation.
- Attending meetings and taking minutes when required.
- Carrying out data quality checks and supporting audits, compliance checks and service reviews.
- Ensuring all information is handled securely and in accordance with GDPR and confidentiality requirements.
- Identifying opportunities to improve administrative processes and procedures.
- Undertaking other reasonable administrative duties as requested by management.
- Previous experience working within an administrative role.
- Excellent organisational skills with strong attention to detail.
- Accurate data entry and record-keeping abilities.
- Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
- Experience using databases or case management systems would be advantageous.
- Excellent written and verbal communication skills.
- Ability to prioritise tasks and manage a varied workload effectively.
- Understanding of confidentiality, data protection and GDPR requirements.
- Ability to work independently, use initiative and meet deadlines.
- A professional, reliable and customer-focused approach.
- Ability to communicate effectively with colleagues and external stakeholders.
Salary: £14.40 per hour
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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