Temporary Helpdesk Advisor in Cardiff, South Glamorgan

Are you great with customers & great with tech? Are you available immediately?

Our client is looking for a friendly, customer focused Helpdesk Advisor to join them on a Temp basis starting immediately, for an initial period of 1 month with the strong likelihood this will extend on a month-by-month basis, with the potential to go permanent also.

You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues.

Someone with strong customer service or contact centre-based experience, plus a good understanding of technology / computers would fit well in this team.

Hours: 37.5 per week.

Shifts: Monday to Friday 9am -5:30pm

Hourly Rate: £12.71

Location: Due to location, candidates will need to have access to their own transport. Free parking on-site.

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.

If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill these positions quickly, so don't delay and apply today - we'd love to hear from you!