Tenancy Service Officer - Housing in Woodley, Wokingham

Job Title: Service Officer - Interim

Location: Wokingham (on-site, working within a sheltered accommodation scheme)
Rate: £16.82 + £0.44 per hour (PAYE) / £20.80 + £0.54 per hour (Umbrella)
Contract Type: Interim
Working Pattern: On-site, based at the scheme office

About the Role:
We are seeking a Service Officer to provide a front-line housing management and enhanced housing management service to residents living in sheltered accommodation. You will be site-based, working from the scheme office, and act as a go-to point of contact for residents, building rapport and ensuring the site is maintained to a safe and acceptable standard.

Key Responsibilities:

• Carry out viewings and tenancy sign-ups, and provide day-to-day tenancy management.
• Maintain tenant records on the housing management system.
• Offer signposting and referral support to external agencies, plus basic benefit and income maximisation advice.
• Carry out weekly health and safety checks (fire detection, emergency lighting) and weekly site inspections.
• Make safeguarding referrals and report accidents, incidents, and near misses on site.
• Carry out tenant welfare checks and attend tenant meetings.
• Liaise with external agencies to support tenancy sustainment.
• Report communal repairs, and dwelling repairs where tenants need assistance.
• Liaise with colleagues on outstanding repairs, quality of cleaning, and grounds maintenance.

Requirements:

• Experience in tenancy management, including audits and signposting to other agencies for additional resident support.
• Strong awareness of building health and safety issues.
• Awareness of safeguarding issues, proactively ensuring people are kept safe and protected from harm.
• Ability to work independently, exercising good initiative and judgement.
• Excellent communication and IT skills, with the ability to build rapport with residents.

Additional Information:

• Ideally candidates will already hold an Enhanced DBS check.

If this role aligns with your experience, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.