Tenancy Services Officer

Your new company
We are currently recruiting for an experienced Tenancy Services Officer to join a respected Housing Association on an initial 3-month contract.This is an excellent opportunity for a housing professional with a strong background in tenancy management, rent arrears, estate management and customer service to make an immediate impact within a busy housing team.
Your new role
You will be responsible for delivering a comprehensive tenancy management service, ensuring customers receive a high standard of support while helping the organisation achieve key performance targets.
Key duties will include:

• Managing a patch of tenancies and ensuring compliance with tenancy agreements.
• Proactively managing rent arrears cases, negotiating repayment arrangements and progressing recovery action where required.
• Providing housing advice, tenancy sustainment support and signposting to relevant agencies.
• Investigating and resolving anti-social behaviour and neighbour disputes.
• Managing tenancy changes, tenancy terminations and associated casework.
• Carrying out tenancy visits, estate inspections and customer home visits.
• Working closely with external partners including benefits agencies, support providers and local authority services.
• Responding to customer enquiries, complaints and service requests.
• Maintaining accurate records and updating housing management systems.
• Supporting wider housing management initiatives and service improvement activities

What you'll need to succeed

• Previous experience working within a Housing Association, Local Authority or social housing environment.
• Strong knowledge of tenancy management and rent arrears recovery.
• Experience dealing with anti-social behaviour, estate management and tenancy sustainment.
• Excellent communication and customer service skills.
• The ability to manage a varied caseload and work effectively both independently and as part of a team.
• Experience using housing management systems and Microsoft Office applications.

What you'll get in return

• Immediate start available.
• Initial 3-month contract with potential for extension.
• Hybrid working arrangement with a minimum of 2 days per week in the office.
• Opportunity to join a supportive and customer-focused social housing organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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