Tenancy Support Officer

Tenancy Support Officer

Location: Rugby, Warwickshire
Salary: £22.5 to £24.7 Umbrella
Contract: Full-Time, Permanent (Hybrid 1 day a week)
Driving Licence Required: Yes

Make a Difference in People's Lives

We are looking for a dedicated and compassionate Tenancy Support Officer to join a Housing Services team based in Rugby. This rewarding role focuses on supporting tenants with complex needs to sustain their tenancies, achieve greater independence, and improve their quality of life.

As a Tenancy Support Officer, you will work closely with tenants, colleagues, and partner agencies to develop and deliver tailored support plans that help individuals overcome barriers to successful independent living.

About the Role

You will provide intensive tenancy support to residents living in social housing who require additional assistance to maintain their tenancy. Working as part of a multi-agency network, you will coordinate support, advocate for tenants, and ensure they can access the services and resources they need.

The role combines office-based work with regular visits to tenants in their homes and the wider community.

Key Responsibilities of a Tenancy Support Officer

• Deliver a high-quality tenancy support service to customers with complex needs.
• Develop, implement, and review personalised support plans with tenants.
• Support customers with budgeting, money management, income maximisation, and benefit applications.
• Work closely with Housing Management, Revenues, Customer Advice and Support teams to provide a seamless service.
• Build strong relationships with external agencies including social services, healthcare professionals, voluntary organisations, and support providers.
• Help tenants access grants, benefits, and local support services.
• Monitor progress against support plans and maintain accurate records.
• Assist in resolving tenancy-related issues, including rent arrears and other debts.
• Provide day-to-day guidance and support to the Tenancy Support Assistant.
• Contribute to service improvement initiatives and performance targets.

About You

Looking for someone who:

• Has worked as a Tenancy Support Officer previously or transferbale skills in supporting vulnerable individuals, or people with complex needs.
• Understands housing-related support, tenancy sustainment, safeguarding principles, and multi-agency working.
• Has knowledge of welfare benefits, income maximisation, and debt management.
• Can build positive relationships with customers and partner organisations.
• Possesses excellent communication, organisational, and problem-solving skills.
• Is able to work independently while contributing effectively as part of a team.
• Has strong record-keeping and case management skills.
• Is committed to equality, diversity, and delivering excellent customer service.
• Holds a full current UK driving licence.

If you feel you meet the above criteria for a Tenancy Support Officer please apply within.