Tenancy Visiting Officer

4Recruitment Services are seeking  an experienced  Visiting Officer to carry out tenancy audits and home visits to tenants living in Rugby.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Conduct tenancy audits and home visits across the Council's housing stock.
• Verify occupancy and household details to ensure tenancy records remain accurate and up to date.
• Identify and investigate potential tenancy breaches, including unlawful subletting, abandonment, and tenancy fraud.
• Assess property condition and report any concerns requiring further action.
• Identify safeguarding concerns, vulnerabilities, or support needs and make appropriate referrals.
• Provide tenants with advice and information regarding their tenancy and available support services.
• Liaise with Housing Management, Revenues, Repairs, and other Council departments to resolve issues identified during visits.
• Maintain accurate records and update housing management systems following visits.
• Prepare reports and provide evidence where tenancy enforcement action may be required.
• Support the Council in achieving service objectives, performance targets, and regulatory requirements.
• Work independently, managing a programme of visits and follow-up actions effectively.

ESSENTIAL REQUIREMENTS INCLUDE:

• Experience of working in housing, tenancy management, customer services, community services, or a similar public sector environment.
• Experience of conducting visits, inspections, audits, investigations, or face-to-face customer engagement.
• Knowledge of tenancy management principles and an understanding of social housing issues.
• Ability to identify tenancy breaches, safeguarding concerns, vulnerability issues, and make appropriate referrals.
• Full UK driving licence and access to a vehicle for business use (or ability to travel efficiently throughout the Borough).
• Enhanced DBS check

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)