Tenant Activities and Engagement Officer at Eldon Housing Association, Croydon

Tenant Activities and Engagement Officer

Location: Based in Croydon and willing to travel across our various sheltered and extra care schemes in the London Borough of Croydon and West Sussex

Shift Pattern: Monday – Friday, 9am – 5pm (35 hours per week); some flexibility will be required in this role, for example some evening meetings

Job Type: Permanent

Salary: £34,166.39

Eldon Housing Association is an established provider of Sheltered Housing and Facilities Management Services. We are proud to provide high standards of service to older people across several care schemes, with a strong reputation for delivering safe, comfortable, and supportive homes. We aim to provide an inclusive and diverse working environment where people are at the heart of everything they do.

An exciting opportunity has arisen to work with Eldon Housing Association. We are looking for a great Tenant Activities and Engagement Officer.

This is a varied and exciting role, focusing on our tenants who live across four extra care sites and five sheltered housing sites, with the majority being older people. You will play a key role in promoting wellbeing through inclusive, tenant-led activities, encouraging meaningful engagement and supporting positive change.

Key areas of the role are:

• Developing and delivering a programme of inclusive social and physical activities for our tenants.
• Engaging with tenants to understand their needs and aspirations.
• Promoting a philosophy of privacy, dignity independence, choice, rights and fulfilment.
• Working collaboratively with colleagues, supporting tenants’ meetings, building networks and analysing data.
• Supporting volunteering opportunities.    

You will be joining Eldon Housing at an exciting time in its development. 

Person specification:

• The ideal person for this role will have the ability to work with older people, particularly those with vulnerabilities and an understanding of the challenges they may face, including living with Dementia.
• Experience or knowledge of how to deliver creative and engaging activities and understand how to work in partnership with others.
• A caring, tenant focused approach and the ability to deal sensitively with queries and tenant needs.
• Understanding of safeguarding vulnerable adults, risk assessments and health and safety.
• Excellent organisational, communication, and IT skills, with the ability to plan activities, promote opportunities, take meeting minutes and maintain accurate records.
• Knowledge of social housing or experience in the statutory or voluntary sector.
• Willingness to undertake further training and any relevant qualifications required for the role under the Regulator of Social Housing's Competence and Conduct Standard.

We have some great staff benefits here at Eldon, including:

• Healthcare Cash Back Plan up to £1,300 per year on your routine healthcare costs (available after successful completion of probation).
• Employee Advice Line, offering a 24-hour confidential advice service.
• Employee Recognition Schemes, including Employee Excellence Award.
• Additional annual leave with qualifying service.
• Company pension.
• A comprehensive induction and training programme with ongoing development.

We will be reviewing applications on an ongoing basis therefore early applications are advised.   

An Enhanced Disclosure and Barring Service check will be required.

Eldon Housing is committed to Equality and Diversity; we therefore encourage those applicants who are considered disproportionate because of a protected characteristic. However, appointment will be based on merit and suitability to the role.

We will process your data for recruitment purposes only.

Eldon Housing Association – Passionate – Professional – Caring