Tenant Data Collection Officer

Aatom Recruitment is looking for Tenant Data Collection Officer on behalf of a Local Authority.

Job Title: Tenant Data Collection Officer
Contract Duration: 3 Months
Hours Per Week: 37

Role Purpose:

• Identify gaps in data within Housing systems.
• Gather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems.

Main Duties and Responsibilities:

• Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details.
• Produce reports on tenant data and identify gaps.
• Gather tenant information through various methods, including surveys, interviews and document reviews.
• Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times.
• Generate surveys utilising Microsoft Office and web-based forms and liaise with internal colleagues to promote the benefits of completion.
• Provide excellent customer service, signposting tenants to relevant information as required.
• Communicate with tenants regarding data collection processes and ensure transparency.
• Communicate effectively with tenants, stakeholders and internal colleagues to ensure data accuracy and consistency.
• Ensure proper consent is obtained for data processing activities and manage consent preferences.
• Apply data minimisation principles to only collect and retain necessary information and ensure data confidentiality and compliance with relevant data protection regulations (e.g. GDPR).
• Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.