Tenant Liaison officer

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester.

This is an excellent opportunity for someone looking for stable, long-term work, with the project expected to run for approximately 5 years.

The Role

You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works.

Responsibilities will include:

• Liaising with tenants before, during and after works are completed.
• Carrying out pre-start and pre-entry visits.
• Explaining planned works, timescales and potential disruption to residents.
• Arranging access and appointments with tenants.
• Dealing with tenant queries, concerns and complaints professionally.
• Identifying vulnerable residents and escalating any concerns where appropriate.
• Maintaining accurate records of tenant contact and appointments.
• Working closely with Site Managers, Project Managers and contractors.
• Monitoring customer satisfaction and gathering feedback.
• Attending resident meetings and community engagement events where required.
• Supporting the site team in resolving issues that could delay the programme.

Requirements

• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer.
• Experience within social housing, planned maintenance, refurbishment or construction is highly desirable.
• Excellent communication and interpersonal skills.
• Confident dealing with tenants and resolving difficult or sensitive situations.
• Strong organisational and administration skills.
• Good IT skills, including Microsoft Office.
• Full UK driving licence is desirable.

This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester.