Tenant Liaison Officer

Tenant Liaison Officer – Permanent Position (2 Positions Available)

Location: Kent
Salary: Starting salary of £30,000 per annum
Job Type: Full-Time, Permanent
Start Date: 3rd August

Grove Site Services is currently recruiting Tenant Liaison Officers on behalf of our client for permanent positions covering residential refurbishment projects across Kent.

We are looking for professional and customer-focused individuals who can build positive relationships with residents while supporting the successful delivery of refurbishment works.

The successful candidate will act as the main point of contact for residents, ensuring they are kept informed throughout the duration of works and that any queries or concerns are dealt with promptly and professionally.

Typical duties may include:

• Acting as the main point of contact for residents throughout refurbishment works
• Keeping residents informed of upcoming works and project timescales
• Arranging appointments and property access where required
• Handling resident enquiries and resolving issues professionally
• Liaising with site teams, contractors and project managers
• Maintaining accurate records of resident communications
• Supporting the smooth delivery of refurbishment projects
• Providing excellent customer service at all times

Requirements:

• Previous experience as a Tenant Liaison Officer or in a customer-facing role within the construction or housing sector is preferred
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage multiple tasks
• Full UK driving licence
• Ability to provide work references
• Professional and empathetic approach when dealing with residents
• Good IT and administrative skills
• Reliable with excellent attention to detail

What we offer:

• Starting salary of £30,000 per annum
• Full-time permanent employment
• Monday to Friday working
• Company uniform
• Company phone or tablet
• Paid holiday entitlement
• Company pension scheme
• Overtime opportunities
• Performance bonus scheme
• Annual salary reviews
• Ongoing training and development opportunities
• Long-term career progression

If you are an experienced Tenant Liaison Officer looking for a permanent opportunity in the Kent area, apply today with your CV or contact Grove Site Services for further information.