Tenant Liaison Officer

Our client is a well run Blue Chip Construction contractor whom are contracted to provide responsive maintenance and void property works and maintenance on a 10 year framework in the Midlands Area.

We are seeking an IT literate and car driving RLO to complement our growing team. Your key responsibilities as an RLO are to ensure that the tenants are updated for all planned work, queries are dealt with in a timely manner and complaints are investigated and findings shared.

You will also help the office team dealing with emails and queries

Being a key member of the team, you must be proactive in communicating with colleagues to understand work requirements and then keeping the client and tenants up to date with work planned and work in progress. KEY

RESPONSIBILITIES * Be the first point of contact for job queries and ensure that they are actioned in a timely manner * Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area * Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution including meeting tenants and clients * Raising any concerns with the Contract Manager so that proactive plans are made * Support the office team during peaks in demand with emails and general queries * Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptions with effective and prompt communication i.e. visits and letters. Follow up with aftercare service to ensure the works are carried out promptly and efficiently * Organise Consultation Evenings with tenant groups, record attendees and take minutes of meetings * Support and plan social value events within the community * Support improvement projects to improve the service delivery to our clients.

Please note general areas covered include Sandwell, Tipton, Dudley and surrounds.

This a genuine long term opportunity with a fantastic team to work with on a day to day basis.

RG Setsquare is acting as an Employment Business in relation to this vacancy.