Tenant
Niyaa People Ltd
This is a fantastic opportunity for an experienced customer/resident engagement professional to take ownership of a key function, lead a team and make a visible organisation-wide impact.
The RoleYou’ll lead the organisation’s tenant engagement and complaints functions, ensuring resident feedback is listened to, acted upon and translated into meaningful service improvements.
You’ll manage a team of four and work closely with managers across the organisation to improve customer experience.
Key responsibilities:
- Lead the tenant/resident engagement programme
- Oversee the complaints function and ensure effective complaint handling
- Line-manage 4 team members
- Plan and facilitate resident meetings, workshops and engagement activities
- Analyse feedback, complaints and customer insight
- Turn resident feedback into practical service improvements
- Work collaboratively with managers across the organisation
- Attend resident meetings and other sites as required
We’re looking for someone with:
- Strong tenant/resident engagement and customer involvement experience
- Previous management and line-management experience
- Experience overseeing or working closely with complaints
- Strong communication and relationship-building skills
- The ability to turn customer insight into meaningful improvements
- Confidence influencing managers and driving change
- Experience working in a broad, hands-on role within a fast-paced environment
- Excellent organisation and workload management skills
- Flexibility to travel to resident meetings and other sites when required
- £50,000 per annum
- £3,500 car allowance
- Permanent position
- Hybrid working – approximately 2 days per week in the office
- Regular resident meetings and site visits
- Opportunity to lead an important customer-focused function and make a genuine difference
If you’re an experienced Tenant Engagement / Customer Experience Manager looking for a role where you can have real influence, I’d be keen to hear from you.
Please apply or contact (url removed)
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