Terms Administrator

The Opportunity

An exciting opportunity has become available for an experienced Terms Administrator to join a well-established international business based in Warwick.

This position has become available due to continued business growth and increased workload, with the role evolving from a long-standing part-time position into a full-time opportunity. You'll join a collaborative team where your work directly supports Finance, Sales and Customer Service functions while ensuring customers receive an exceptional level of service.

This is an excellent opportunity for someone who enjoys working with data, thrives on accuracy and wants to play a key role within a fast-paced commercial environment.

The Role

Working as part of a specialist team, you will be responsible for processing customer terms, retrospective claims and pricing information while ensuring exceptional levels of accuracy and customer service.

The role requires someone who is highly organised, enjoys problem solving and can confidently manage multiple priorities and deadlines.

Key Responsibilities

• Process retrospective customer discounts and promotional claims accurately and within agreed deadlines.
• Review, validate and process customer claimbacks.
• Process sales commission agreements and associated claims.
• Track customer spend and support monthly accrual reporting.
• Investigate pricing queries and issue credit notes where required.
• Process invoices, credits and customer payment queries.
• Manage the shared Terms inbox and customer enquiries.
• Release approved credit notes through SAP.
• Update pricing tools and master data.
• Maintain confidentiality of commercial pricing information.
• Work closely with Finance, Commercial, Sales and Customer Service teams.
• Identify opportunities to improve processes and increase operational efficiency.

About You

We're looking for someone who enjoys working with numbers, data and processes whilst taking real pride in producing accurate work.

You'll be someone who naturally spots errors, enjoys investigating problems and has the confidence to communicate with colleagues across different departments.

You'll ideally have:

• Previous administration experience within finance, commercial or customer support.
• Strong Microsoft Excel skills, including formulas and data manipulation.
• Experience processing invoices, credits, claims or pricing information.
• Excellent attention to detail.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• The ability to prioritise work within a deadline-driven environment.
• A proactive approach with a continuous improvement mindset.
• Confidence working both independently and as part of a team.

What's On Offer?

• Hybrid working with one flexible home working day per week.
• Monday to Thursday: 8:00am – 4:30pm
• Friday: 9:00am – 3:00pm
• 30-minute lunch each day.
• A supportive and collaborative working environment.
• Opportunity to work across multiple business functions.
• Stable long-term career opportunity within an established organisation.
• The chance to influence and improve internal processes.

Apply Today

If you're an organised administrator with excellent Excel skills, a keen eye for detail and enjoy working in a fast-paced commercial environment, we'd love to hear from you.