Trade Counter Administrator

Trade Counter & Warehouse Assistant

Location: Chelmsford

Salary: £12.71 per hour + Holiday, Pension and Adecco Benefits

Hours: 40 hours per week, Monday to Friday, 8:00am to 5:00pm, with a 1-hour unpaid lunch break

Duration: Temporary to Permanent

About the Role

We are seeking a motivated and customer-focused Trade Counter & Warehouse Assistant to join our busy branch team. This is a varied role that combines customer service, sales support, stock control, warehouse duties, and branch administration.

The successful candidate will have excellent communication skills, a professional and positive attitude, and the ability to manage multiple tasks in a fast-paced environment. You will be responsible for serving customers, processing orders, maintaining stock levels, and ensuring the branch operates efficiently while always delivering first-class customer service.

Key Responsibilities

Customer Service & Sales

• Maintain an up-to-date knowledge of company products, promotions, training initiatives, and sales campaigns.
• Develop a detailed understanding of the product range to confidently advise customers on the most suitable solutions for their requirements.
• Build and maintain strong working relationships with customers, suppliers, and colleagues.
• Handle customer enquiries, orders and complaints promptly, accurately, and professionally.
• Serve customers at the trade counter in line with company standards and procedures.
• Prepare and issue customer quotations, source competitive pricing and actively follow up opportunities to secure sales.
• Source and order non-stock items through company branches or the Purchasing Department as required.

Warehouse & Stock Control

• Receive deliveries, unload, sort, store and organise stock safely and efficiently.
• Pick and prepare customer orders for collection or delivery.
• Monitor and maintain branch stock levels to agreed standards.
• Participate in stock counts and stock take activities throughout the year.
• Process stock returns, warranty claims, and faulty products in accordance with company procedures.
• Liaise with the in-house Returns Team and use the returns portal system (full training provided).

Branch Operations

• Ensure the trade counter, showroom and customer areas are clean, tidy, well-stocked and professionally presented.
• Complete branch administration tasks, including filing, customer records and health and safety documentation.
• Maintain accurate inventory records and support efficient branch operations.
• Adhere to company policies, procedures, and quality standards at all times.

About You

Essential Requirements

• Previous experience in a customer service, trade counter, warehouse, or similar environment.
• Excellent telephone manner and communication skills.
• Strong customer-focused approach with a commitment to delivering outstanding service.
• Ability to work effectively both independently and as part of a team.
• Good organisational skills with the ability to prioritise and multitask.
• Experience using email and basic computer systems.
• Ability to work under pressure and meet deadlines.
• Physically capable of carrying out warehouse duties and manual handling tasks.

Why Work for Adecco?

• Weekly pay
• Candidate of the Month incentives
• Boost Rewards Scheme - earn points and access retail discounts
• Access to support programmes
• Eye care vouchers
• Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.