Trade Counter Assistant in Willesden, Greater London
Posted by Cottrell Moore Ltd
£32,550 – £34,000 a year
Willesden · Permanent
Hours: Monday - Friday 7:30am - 5:30pm, Alternate Saturdays 6:30am - 3:30pm
About The Role:
Join a well-established, family-owned builders’ merchant, based in Willesden. We're looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of this busy trade counter.
Benefits:
- Perkbox – 24/7 discounts, wellbeing support, online GP access & more
- Company Pension Scheme
- Group Life Assurance (up to 3x salary, subject to service)
- Staff Discount on all products
- Cycle to Work Scheme
- Employee Assistance Programme
- Long Service Awards
- 23 days annual leave + bank holidays + your birthday off
Responsibilities:
- Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
- Manage in-store deliveries, both incoming and outgoing.
- Handle telephone enquiries promptly and communicate effectively with both customers and team members.
- Process customer orders and assist with stock replenishment.
- Respond positively and efficiently to customer requirements.
- Support periodic stock counts as needed.
Requirements:
- Proven experience in delivering exceptional customer service
- A ‘can do’ attitude
- Strong knowledge of hardware products and building materials
- Good communication skills with a confident, customer-first approach
- A team player who thrives in a busy, fast-paced environment
- Ability to manage tasks efficiently and remain motivated under pressure
Apply Now →
Application opens at the source listing. Free for jobseekers.