Trade Counter Manager

Trade Counter Manager

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Trade Counter Manager – Birstall

Ready to lead from the front, keep standards high, and turn everyday customer conversations into trade relationships that last?

If you’re a people-first leader with a strong trade counter background, this is your chance to step into a role where your day-to-day impact is visible, measurable and genuinely valued. At Vuba Surfaces, we’re building a faster, sharper trade experience - one counter, one account, and one delivery at a time.

About the role

As Trade Counter Manager, you’ll be responsible for running an efficient, friendly and highly organised trade counter that supports builders, installers, merchants, and contractors. You’ll lead a small team, ensure customers get the right product at the right time, and drive improvements that make it easier for trade customers to do business with us.

This is not a back-office-only role. You’ll be on the counter, shaping the customer experience, coordinating with internal teams, and making sure every customer leaves confident—whether they’re collecting orders, placing enquiries, or needing quick guidance on suitable surfaces.

What you’ll be doing

• Lead and develop the team—manage day-to-day performance, coach colleagues, and create a consistently positive trade counter culture.
• Deliver an exceptional trade experience—greet customers confidently, handle trade enquiries promptly, and build rapport quickly.
• Manage trade counter operations—order processing, stock checks, picking coordination and maintaining accurate records.
• Improve efficiency—spot bottlenecks, introduce better ways of working, and help streamline collection and order turnaround.
• Handle customer queries professionally—resolve issues, escalate appropriately, and follow through until the outcome is right.
• Support sales growth—identify upsell and cross-sell opportunities in a way that genuinely helps the customer’s project.
• Work closely with internal teams—ensure smooth communication between the trade counter, sales, warehouse/logistics and customer service.
• Maintain standards—keep the counter area tidy, organised and ready for customers, with clear product knowledge at hand.
• Use data and process—track performance, report on key metrics and keep procedures compliant and consistent.

What we’re looking for

We want a Trade Counter Manager who can combine strong operational discipline with an approachable, confident customer style.

• Proven trade counter or front-line retail/wholesale leadership experience—you’ll know what great looks like in day-to-day service.
• Excellent communication skills—you can speak clearly, listen properly, and keep customers informed.
• A can-do mindset—calm under pressure, solutions-focused, and able to keep things moving.
• Strong product and process awareness—whether you’ve worked in surfaces, building materials or a similar environment, you’ll learn quickly and apply what you know.
• Leadership ability—you motivate people, set standards, and help your team perform at their best.
• Organised and detail-oriented—you manage tasks, paperwork and stock processes with care.
• Customer-first attitude—you understand trade customers value speed, accuracy and reliability.

Why this role will suit you

Working as Trade Counter Manager at Birstall is about more than serving customers—it’s about owning the experience. You’ll be the person trade customers remember: the one who knows what they need, explains options clearly, and makes sure orders are handled properly.

You’ll also be joining a brand with momentum and high expectations. That combination means you’ll have the opportunity to influence standards, improve processes, and help shape how trade customers experience Vuba every day.

About Vuba

Join One of the UK’s Fastest Growing Manufacturers – The Vuba Journey Has Only Just Begun

Founded in 2009 by entrepreneur Sean Scott, Vuba has grown from an ambitious start-up into one of the UK’s fastest growing manufacturing businesses. Driven by innovation, investment and an unwavering commitment to quality, we’ve built a reputation as a global leader in resin surfacing products and specialist construction materials.

Our headquarters are located in Hull’s vibrant Fruit Market, supported by a growing network of specialist facilities across the UK. This includes our National Production & Distribution Centre in Melton, Easihold Production & Distribution Centre in Beverley, Research & Development Centre in Beverley, Aggregate Processing Facility in Goole, and Regional Distribution Centres in Birstall and Bridgwater. Internationally, our Americas Distribution Centre in Virginia supports our rapidly expanding presence across North America, alongside our operations in the Middle East and our worldwide distribution network.

Over the past two years, we’ve invested more than £5 million into new manufacturing facilities, automation, research, technology and distribution infrastructure. Every investment has one goal: delivering industry-leading products, exceptional customer service and a world-class experience for our customers.

Proudly manufacturing in Britain, Vuba products are now trusted in more than 60 countries across North and South America, Europe, the Middle East, Australia and beyond. As global demand continues to accelerate, so does our ambition.

Our growth speaks for itself. Revenue has increased from £15 million in 2021 to £28 million in 2024, with the business on track to achieve £70 million in revenue during 2026. Backed by a passionate team and a social media audience of more than one million people, Vuba has become one of the most recognised brands in our industry.

Our Awards

• Back-to-back King’s Awards for Enterprise:
• Innovation (2025)
• International Trade (2026)
• Financial Times – Fastest Growing Manufacturer in Europe
• Financial Times – FT1000 Europe’s Fastest Growing Companies
• FEBE Top 100 Fastest Growing Companies (five consecutive years)
• The Sunday Times Top 100 Fastest Growing Businesses
• YouTube Creator Award

Why Join Vuba?

We’re building more than a business - we’re building a team of ambitious people who want to make an impact.
Whether you’re an experienced professional looking for your next challenge or a young, ambitious individual ready to launch your career, you’ll find genuine opportunities to develop, grow and progress with us. We value people who are driven, adaptable, curious and willing to challenge the norm.

If you’re looking to be part of a business that’s investing, expanding and shaping the future of British manufacturing, we’d love to hear from you.

At Vuba, we don’t just offer jobs—we build careers. If you’re ready to work hard, think differently, embrace opportunity and be part of something extraordinary, your future starts here.